Privacy Policy

This Policy sets forth how HitzLuxury treats personal information we collect both online and offline. This includes on our ("Website), mobile website or in our apps. It also includes interactions you have with us on email, the phone, instant messaging, social media or any other communication channel.

By providing us with your personal information you expressly consent to us processing your personal information in accordance with the terms of our privacy policy.

What information do we collect from you and about you?

We collect both "personal information" and "non-personal information" about you.

We define "personal information" as being information that can be used to identify an individual. This type of information includes but is not limited to name, delivery address, billing address, contact phone numbers and email address.

"non-personal information" is defined within the context of this Privacy Policy as being information that does not personally identify an individual. Non-personal information can include among other things, IP addresses, the type of browser you are using, what site you came from, what pages you visited on the Website or what site you visit when you leave us.

We collect the following types of information dependent upon your use of the Website:

  • Contact Information: To register to use the Website you will be asked to provide us with certain personal information, such as your name, email address telephone number and other similar information about you such as your date of birth or other identifying information.
  • Payment and Delivery Information: To process payment for purchases such as Hitz Credit Packages or Products you have purchased information such as your Credit Card details, billing Address and/or Shipping Address are required. This financial information is used for billing purposes and for the fulfilment of your orders.
  • Information you post: We may collect information you post in a public space on our website or blog or on a third-party social media site.
  • Non-Personal Information: When you access or navigate around the Website we collect certain "non-personal information" using tracking tools like browser cookies and web tracking tools as defined above.
  • Other: We also obtain information about you from third parties. For example, if you use an integrated social media feature on our website or mobile application, the third-party social media site will give us certain information about you. This could include your name and email address.

How do we use information about you?

  • To provide you with products, services, account information and support. For example, we will use your information to confirm your account creation or if you make a request for your password to be reset.
  • To send you communications in connection with your transactions on our Website. Examples of transactional emails include but are not limited to Hitz Credit Package confirmation emails, Product Purchase confirmation emails, emails confirming the set-up of an Autohit. This contact information will be the personal information provided by you to us on registration and, as a result, should always be kept up-to-date.
  • To identify trends and interests. We may use your information to identify your preferences so we can improve our offering to you and so as to provide you with a more relevant and personal experience We may analyse and combine "personal information", "non-personal information" and "information we receive from third parties"
  • To monitor and improve our products, services, and websites. We conduct analysis of information to improve our understanding of you and our customer base in general. This analysis allows us to make educated decision about our product offering, services and content based on having a more informed picture of how our customers use our Website.
  • To prevent or detect unlawful behaviour or to protect or enforce legal rights. We may use your information to prevent unlawful use or use such as Credit Card Fraud or actions that are not permitted as per our Terms and Conditions.
  • For market research purposes. Dependent upon your marketing opt-in status we may contact you for the purposes of market research we are conducting. You may choose not to participate.
  • For marketing purposes. Where you've agreed as per you marketing opt-in status, you may be contacted by us by emails and other means about promotional offers, products relating to your interests, announcements on changes to and new features on the website.
  • As otherwise permitted by law.

If, at any time, you decide that you do not wish to receive further marketing communications, you may opt out of receiving such communications by using the unsubscribe link at the bottom of all marketing communications or by visiting My Hitz Account section of the Website.

What information do we share with Third Parties

We may share your information with the following third parties:

  • We may share your information with third party service providers so that they can provide necessary services. For example we may share your information with a logistics (delivery) company in order to deliver a product you have purchased. Where we do share this information with our third party service provides we will put in place a written agreement protecting your information.
  • Whereby as a result of a court order or similar legal procedure we may be compelled to disclose your personal information to law enforcement, government agencies or other third parties; For example we may share information with a third party investigating potential credit card fraud.
  • Where permitted by law, we may give a successor your information to use for the purposes set out in this Policy but only where we have taken reasonable steps to ensure the security and confidentiality of that information.

Personal Shopper and Image Consulting:

There are sections in where we may ask you to register in order to gain access to high value documents, or to be able to download various items, or to make contact with our Personal Shopper

Any information you provide will remain the secured property of HitzLuxury. Under no circumstances will it be sold or rented to any third party. HitzLuxury may, however, use your contact information to send you any information you have specifically requested or any other information or news about our company and services. Your details maybe used in an aggregated form for marketing analysis of our website traffic.

In addition to any personal information you may provide, HitzLuxury may, on occasion use software or other tools that enable the collection of relevant technical information, for example the IP address (Internet protocol) (IP), the operating system deployed on your computer, the browser used for access, various traffic patterns, as well as the address of any referring websites.

HitzLuxury always traces how a visitor arrives at the HitzLuxury website, however, it is not possible to and we will not attempt to gather information about other sites that have been visited prior to landing at

How do we use Cookies and Web Beacons?

"Cookies" are small data file identifiers that are transferred to your computer or mobile web browser that allow us to recognize your browser or mobile device and transfer information about you and your use of our Services. For example, cookies that we use tell us how many times you have visited one of our websites, your search preferences, and if you have clicked on an advertisement that has been displayed to you. We use "persistent" cookies to save your login information for future logins to the Services. We also use "session ID" cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage by users and web traffic routing on the Services. Unlike persistent cookies, session ID cookies are deleted from your computer when you log off from a Service and close your browser. We, and third parties with whom we partner, may also deliver a file known as a web beacon, pixel or pixel tag ("Web Beacons") to you through our Services from an ad network. Web Beacons are small, invisible graphic images that may be used on the Service interface or in emails relating to the Service to collect certain information and monitor user activity on the Service interface, such as to count visits, understand usage effectiveness and to determine if an email has been opened and acted upon. Web Beacons allow ad networks and service providers that we use to provide anonymized, aggregated auditing, research and reporting for us, for advertisers and our other partners. Web Beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and Web Beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site.

How does we use Social Plugins?

We may use social plugins on our Services, for instance plugins of the social networks such as Facebook, Twitter, Google+, Pinterest and Tumblr, and may feature icons, like the "thumbs up" icon or text like "Recommend", "Like" or "Comment". These cookies are activated once you start navigating our website. Your browser may create a connection to the servers of such social networks and/or transmit data to such servers when you view a page on our website. If you use the plugin functionality (e.g. click the "Like" button or make a comment), this information is also transmitted directly to the social network by your browser and may be stored there. This Privacy Policy does not cover the practices of these third party social networks.

How do we use Third Party Online Advertising of Analytics?

Some of the advertisements you see on our Services or on emails we deliver to you are delivered by advertisers who collect information about your online activities with the emails we send and/or on our Services through the use of Cookies, Web Beacons, and other technologies. The third parties collecting this information may include, but are not limited to, Adaptive Media, BlueKai, Brightroll, Criteo, DoubleClick, Effective Measure, Google, MediaMath, Oracle, Pulse360, Quantcast, Rubicon Project, Turn and Yahoo. The use of cookies, web beacons, and other technologies by these third parties is subject to the privacy policies of those third parties. Some of these companies are members of the Network Advertising Initiative ("NAI") and/or the Digital Advertising Alliance ("DAA"), each of which offers a single location to opt out of receiving tailored ads from its member companies. To opt out of information collection by NAI member companies, or to obtain information about the technologies they use or their own privacy policies, please visit the NAI consumer opt out page located here. To opt out of information collection by DAA member companies, or to obtain information about the technologies they use or their own privacy policies, please visit the DAA consumer choices page located here. To opt out of collection of your information by Signal, or to obtain information about the technologies Signal uses or its privacy policies, please visit here. In addition, we work with third parties to provide analytics information regarding your usage of our Services or to help us track the advertisements that are delivered to you to determine the effectiveness of advertising on our Services. Third parties that use cookies, web beacons and other technologies to assist us with our traffic measurement, research and analytics include, but are not limited to, Adjust, Adobe, Comscore, Effective Measure, LiveRamp, Tapad, Moat, and DoubleClick.

What choices do you have about how we use your information?

You have certain choices about we use your information.

  • You can opt out of receiving our marketing communications. You may visit My Hitz Account and edit your profile to stop receiving these marketing communications. Please note that you may still receive marketing communications from us while your request is being processed. In addition you’ll continue to receive transactional emails. For example we’ll continue to communicate to you information about your orders or Autohit notifications when you activate this feature.
  • You can modify information you have given us. To correct or delete information or update account settings and marketing preferences such as products you are interested in, log into your account visit My Hitz Account where your details are easily accessible to you.
  • You can control Cookies if your browser permits this and decline cookies set by the Website. Please note that by doing so you the performance and your enjoyment of the Website may be affected.

What security measures do we use to protect your information?

We take every precaution to safeguard all your personal information from unauthorised access, use or disclosure.

Please be aware however that the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes creating passwords that contain letters, numbers and special characters. Make sure to never share your user name or password for this Website with anyone else.

We hold your personal information on servers located in Europe. By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers located in Europe.

If you think that your account has been accessed by an unauthorized user or that your user name or password has been compromised please change your password immediately by logging into the Website and going to My Hitz Account section of the website. In addition to changing your password you can contact the Customer Care team.

Third party website links.

Our Website may contain links to third party Websites that are not owned by HitzLuxury and which we have no control over. This privacy policy does not apply to these third party websites. The privacy policy available on these websites should be read carefully. We are not responsible for these third party websites.

If you click on one of those links, you will be taken to websites we do not control. This Policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for the content, privacy policies or practices of these third party sites.

How can you contact us about privacy questions you have?

If you have any questions about this Policy or any privacy concerns, please contact us by visiting the Contact Us page.

Please do not include your credit card number or other financial or sensitive information in your email.

To correct, amend or update information you have given us visit My Hitz Account

What happens if we change this Privacy Policy.

From time to time we may make changes to this privacy policy by posting a revised version on the Website. The revised version will have a different date and version number from the one set out below. Following the publication of any revision of this Privacy Policy your continued use of the website will constitute an implied consent to process your personal information in accordance with the terms set out in the revised Privacy Policy.